Shipping policy

Shipping Policy

At Refresh, we understand the importance of prompt and reliable shipping to ensure that you receive your orders in a timely manner. Our shipping policy is designed to provide clarity and transparency regarding shipping methods, delivery times, and associated costs.

Processing Time:

  • Orders are typically processed and shipped within 1-2 business days of receiving payment. However, please allow additional processing time during peak seasons or promotional events.

Shipping Methods:

  • We offer standard shipping and expedited shipping options for domestic and international orders.
  • Standard shipping typically takes 3-7 business days for domestic deliveries and 7-21 business days for international deliveries, depending on the destination.
  • Expedited shipping options are available for customers who require faster delivery and typically arrive within 1-3 business days for domestic orders.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, destination, and selected shipping method.
  • We offer free standard shipping on orders over a certain threshold (e.g., $50) for domestic deliveries within the contiguous United States.
  • Shipping costs for international orders will be calculated at checkout based on the destination and selected shipping method.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by entering the provided tracking number on our website or the carrier's website.

Shipping Restrictions:

  • Please note that certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We currently do not ship to P.O. boxes, APO/FPO addresses, or international freight forwarders.

Delivery Issues:

  • In the rare event that your order is lost, damaged, or delayed during transit, please contact our customer service team immediately for assistance.
  • We will work with the shipping carrier to resolve any delivery issues and ensure that you receive your order as soon as possible.

Address Accuracy:

  • It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.
  • We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. Additional shipping charges may apply for re-routing or re-delivery of orders.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at therefreshfashioncompany@lfkenterprises.net. Our dedicated customer service team is here to assist you and ensure that your shopping experience with Refresh is seamless and enjoyable.

Thank you for choosing Refresh. We appreciate your business and look forward to serving you again soon!